Gestione Emergenza COVID-19: Cronologia e Trasparenza sui Tempi di Consegna Lupit Pole

OFFICIAL UPDATE: 21ST OF APRIL

For the sake of transparency of our business, we would like to inform you about the detailed path of your order from the moment the product was purchased:

• 1st step: Customers will receive tracking number information and the official invoice within 5 business days.
• 2nd step: Technical processing and manufacturing of the order requires up to 20 business days.
• 3rd step: Standard international shipping transit requires approximately 3 business days for delivery in Italy.

Thank you for your extraordinary patience and understanding.

OFFICIAL UPDATE: 19TH OF APRIL

Please find the updated ordering process time frames below. Processing the order takes about 20 working days.

At the moment, due to the global pandemic, we are extra busy and receiving more online orders than accustomed; unfortunately, we also do not have all the products in stock as our production is real-time ongoing.

For now, we cannot meet the short delivery times that you are used to from us. Know that our colleagues behind the scenes in our warehouses, our carriers, and customer service work around the clock to get your order shipped. We will keep you informed of the most current possible status of your order.

OFFICIAL UPDATE: 30TH OF MARCH

Due to the crisis caused by the coronavirus epidemic, we need to inform you that some of our products will not be available on Amazon from now and until further notice.

All of our professional products remain fully available on our official website, in stock and shipping to the USA and Europe respectively.

We are asking you to carefully track your parcels and regularly contact your local delivery service because of the special circumstances regarding no physical contact protocols. Vettors will explain to you the contactless pick-up procedure after the package arrives at your destination.

OFFICIAL UPDATE: 27TH OF MARCH

Due to the current emergency situation, we are facing some limitations with shipping single items, 3-pack Lupit Grips, and crash mats to specific countries. It is difficult to provide an exact list of countries, as customs restrictions change daily. We are currently ensuring all Lupit goods deliveries across the USA and Europe. Please stay patient as we are finding alternative ways to deliver every order safely. Stay safe, take care, and check our news daily.

OFFICIAL UPDATE: 24TH OF MARCH

Dear pole people, the year 2020 keeps testing us and all we can do is make sure we are all as safe, calm, and responsible as possible. Due to the outbreak, we are taking all the necessary steps to ensure our team’s as well as our customers’ safety, and we warmly invite you to check your local health authorities' platforms for all the information on how to protect yourself and your loved ones.

With that said, our primary products are in stock, as we manufacture everything in-house in our European headquarters, and our worldwide shipment systems are fully operational, including deliveries to Italy. Due to the general situation, there may be a delay of up to one week in the final delivery of goods.

All of our products are thoroughly disinfected with industrial alcohol solutions and are completely safe for use. We strongly suggest cleaning your pole before and after every training session with suitable disinfectants, exactly as you would do with a remote control, a smartphone, or a laptop.

You can check our catalog for Home Pole equipment to stay safely indoors and focused on your passion. Feel free to share your thoughts and experiences with us during this stressful time. We must support each other from a distance and we cannot wait to see all of the creative ways our beloved community will adapt to and overcome this new reality.

Stay happy, compassionate, and healthy.
With care,
Lupit Family